Refund policy
Thank you for shopping with us. We aim to provide a clear and straightforward shopping experience. Please review the following policy before placing an order.
Return Eligibility
You may contact us within 30 days of delivery to request a return. Unless otherwise required by applicable law, eligible products must be unopened, unused, and in their original sealed packaging.
All returns must be approved by our customer service team before being sent back. Please do not return any items without receiving return instructions.
How to Request a Return
To request a return, email us at MooreSabrina414@gmail.com with the following information:
- Your order number
- The item you wish to return
- The reason for your request
Our team will review your request and provide the next steps.
Refund Processing
Once an approved return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.
Original shipping charges and return shipping costs may be non-refundable, except where required by applicable law or where the return results from an error on our part.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at MooreSabrina414@gmail.com. Include your order number and photos of the item and packaging, if available.
We will review the issue and explain the available resolution.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible. We will make reasonable efforts to assist, but cancellation may not be possible once an order has been processed or shipped.
Non-Returnable Items
Certain products may not be eligible for return due to safety, hygiene, or applicable legal requirements. Any exclusions will be communicated where applicable and will not limit your statutory consumer rights.
Contact Us
For return or refund questions, please email:
This policy is subject to applicable consumer protection laws.